Wavetronix is your long-term partner, delivering expert service and real-time support to ensure your traffic management systems perform at their highest level. With thorough documentation and training, we help agencies and integrators confidently deploy, maintain, and scale intelligent transportation solutions.
Direct support hours span 7 am EST to 6 pm PST, Monday – Friday
Our core purpose is to enable rewarding careers and foster personal development while engineering the best traffic detection technologies possible. Wavetronix is dedicated to enhancing road safety and efficiency through innovative radar-based traffic detection solutions.
Our sales managers and application specialists can work with you to create overlays for your plans, provide insights on solving your problems and cater the solution to match your needs.
The Support Login (Nexus) is a secure, account-restricted portal that provides access to key technical support resources. Once verified, you can access:
My Software (Latest versions of Expanse and Crossroads, Firmware updates)
My Documents (User guides Technical and bid specifications Declarations of Conformance/Compliance Testing reports)
Feedback Tools (Report bugs Submit feature requests Provide general feedback)
Wavetronix sensors are designed for durability and typically require little to no maintenance. However, periodic inspections are recommended to ensure optimal performance.
Installations and equipment vary wildly across the world, and it becomes difficult to offer wholesale troubleshooting suggestions. Most common issues are resolved by ensuring you’re running the latest versions of both software and firmware. Please verify that all devices are up to date before troubleshooting further. If you experience any problems, please contact Wavetronix Technical Services or your local representative for assistance.
You can submit requests and bug reports directly through the Support Login (Nexus). You’ll also find related documentation and troubleshooting resources there.
This is often due to misconfigured Ethernet adapter settings or cabling issues. Check your network adapter settings and connections. You can find the full User Guide in Nexus.
Contact your local representative or email our RMA team at RMA@wavetronix.com for help with repairs and replacements.
This message is normal after registering. Account verification typically takes up to 24 hours. If it takes longer - or if your account doesn’t use a verifiable work domain (like *.gov) - please contact Wavetronix Support for manual review.
Mounting locations vary by sensor type. Generally, sensors should be installed on the roadside or overhead structures, ensuring a clear line of sight to the detection area.
All devices now are configured on Expanse, a unified platform for hardware and software. Simplify your setup and manage your devices, configure, verify, monitor and export through this all-in-one free software.
No. Expanse requires Windows and is supported on Windows 11, 10, 8, and 7.