Call Technical Support

Before you call…

• Double-check all wiring. Wiring guides can be found in the user guide for each product.
• Ensure that the correct amount of power is being supplied to the unit.
• When connecting to a sensor, try using the “Auto Discover” feature for both Comm ports and baud rates.

If none of the troubleshooting tips help solve the problem, call us at (801) 734-7200 and choose option 5.

During the call…

Please be prepared to provide the following information:

• Your contact information, including name, number, company, and location
• Product name (specific SmartSensor, Click module or Command appliance)
• Serial number of the device or Command build number
• Communication method from connection point to device
• Short description of problem
• Steps taken to resolve or recreate the issue

If you need to return anything…

• The Technical Support rep will issue an RMA number and email you a form.
• Fill out the RMA form and submit the product. The completed form must be included inside the shipping container.
• Make sure the RMA number issued to you is clearly visible on the outside of the shipping container.

All products and materials returned to Wavetronix are subject to the Return Material Authorization Policy.